APP SUPPORT

APPLE DEVICE SUPPORT

iOS9, iOS10, iOS11, iOS12 on
iPhone 5, 5s, 6, 6 plus, 6s, 6s plus, 7, 7 plus, 8, 8 plus, iPhone X, iPhone XS, iPhone XS Max, iPhone XR
iPodTouch 5th, 6th
iPad 2, 3rd, 4th, Air, Air 2, Mini, Mini 2, Mini 3, Mini 4
iPad Pro

ANDROID DEVICE SUPPORT

Android Version 5 (“Lollipop” 2014) and newer devices with built in camera  HOW TO CHECK YOUR ANDROID VERSION

AMAZON KINDLE FIRE TABLETS MODELS SINCE 2014

KindleDevices


WHERE DO I DOWNLOAD THE APP?

The app will be available to download from mid September 2018 from your device’s app store.

If you are having trouble installing the app by clicking on the download links on our homepage, please ensure you are clicking on the links while using the web browser on the device you want to install too. If that still doesn’t work for you then search your app store for Quest for Oz, making sure of the correct spelling. You should find the app and be able to install it.


APPLE DEVICE TIPS

If you are unable to run the app, then it maybe because you need to update your device’s iOS version. HOW TO UPDATE YOUR APPLE DEVICE


ANDROID DEVICE TIPS

If you have any issues, first try cleaning your App cache on your device’s settings page under “Storage”, or simply download this easy to use FREE APP CACHE CLEANER for Android. Having a full cache on your device can make your whole phone slow and buggy to use.

Also make sure you are running the latest version of Android for your device. HOW TO UPDATE ANDROID ON YOUR DEVICE


KURIO TABLET TIPS

Kurio tablets are not regular Android tablets – they don’t have Google’s Android app store built into them and instead have their own specialised app store with a limited range of apps available. Our app is not included in their own app store. However, Kurio have issued a device update to add the Google Play store to Kurio tablets in response to their customers demands. Once the update is installed you may be able to download and run our app via the newly installed Google Play Store, but Kurio tablets are not directly supported by Google and therefore we can’t guarantee it will run correctly. We advise you try it out in advance. You can find out how to update your tablet from Kurio’s own website here HOW TO UPDATE KURIO TABLETS .


KINDLE FIRE DEVICE TIPS

If you can’t download the app on your Kindle Fire, then it may not have a rear-facing camera on the back. Augmented Reality requires a device with a camera on the back in order to work. Some older Kindle Fires were designed with no such camera.


WHY ISN’T THERE A VERSION OF THE APP FOR MY DEVICE, SUCH AS BLACKBERRY OR WINDOWS MOBILE?

The platforms our app supports – Android, Apple and Kindle Fire – account for 95% of the present market share of smartphone and tablet devices over the last few years.

We would love to produce the app for every device platform. However others, such as Windows Mobile and BlackBerry, don’t provide the necessary level of support and features required for developers of Augmented Reality applications at present, and are not supported by the leading Augmented Reality technology platforms we must partner with to produce the app.

If you don’t personally own one of these very common supported devices, it is suggested you could perhaps borrow one from a friend or family member for the evening. They could install the app for you.


WHERE ARE MY PHOTOS SAVED TO ON MY DEVICE?

Apple devices save photos to the PHOTOS app.

Android devices save photos to the GALLERY or PHOTOS app.

Kindle Fire devices save photos to the PHOTOS LIBRARY. Look under the ALL PHOTOS album.


GET IN TOUCH FOR APP SUPPORT

If you have any feedback, questions or issues regarding our app, please contact us via the form below.

APP SUPPORT CONTACT FORM

 
CONTACT INFO
Vision Mechanics
81 Great Junction Street
Edinburgh
EH6 5HZ
+44 (0)131 554 8923
info@visionmechanics.org
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